Privacy Policy
At Tenobet Casino we are committed to safeguarding your personal information and maintaining the highest standards of privacy. We collect, process and store data only as necessary to provide a secure and enjoyable gaming environment, to meet our legal obligations, and to improve the services we offer to our players.
Information We Collect
When you create an account or use our services we gather personal details including your full name, date of birth, residential address, email address and telephone number. We also require certain identification documents to verify your identity and comply with regulatory requirements. Payment information such as card numbers, bank account details and transaction records is collected solely for the purpose of processing deposits and withdrawals.
In addition to information you provide directly, our systems automatically record technical data such as your IP address, browser type and version, device operating system, pages visited, time spent on the site and referring website addresses. This information helps us understand how our platform is used and allows us to maintain its smooth operation.
How We Use Your Information
We use the collected data to manage your player account, verify your age and identity, process financial transactions, provide customer support, personalise your experience and communicate important updates regarding your account or our services. Information may also be used for responsible gambling monitoring, fraud prevention, security purposes and to meet the strict anti-money laundering and counter-terrorism financing obligations placed upon us by UK regulators.
Sharing and Disclosure
Your personal information may be shared with carefully selected third-party service providers who assist us in delivering our services. These include payment processors, identity verification agencies, customer support platforms and licensed gaming regulators. We only share the minimum data necessary and require all partners to maintain equivalent standards of data protection.
We may also disclose information where required by law, court order or governmental authority, or to protect the rights, property or safety of Tenobet Casino, our players or the public. We do not sell your personal data to marketing companies or unrelated third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to remember your preferences, maintain your session, analyse site traffic and improve functionality. Some cookies are essential for the platform to operate correctly, while others help us understand user behaviour so we can enhance your experience. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the performance of the site.
Data Security
We take the security of your information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive data, secure servers, access controls and regular security reviews. However, no system can guarantee complete security, and we encourage you to keep your login credentials confidential.
Your Rights and Choices
You have the right to access the personal data we hold about you, to request corrections where information is inaccurate, and in certain circumstances to ask for its deletion or restriction of processing. You may also object to processing based on legitimate interests or withdraw any consent previously given. To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by applicable law.
Retention of Data
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to satisfy legal, accounting or reporting requirements, or to resolve disputes. Once retention is no longer required, we securely delete or anonymise the data.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices, technology or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the privacy policy periodically so you remain informed about how we protect your information.
If you have any questions or concerns about how we handle your data, please contact our support team who will be happy to assist.